This page is a wiki. Please login or create an account to begin editing.


20 posts / 0 new
Last post
Jatoba's picture
Offline
Joined: 2018 Apr 16
Can't upload a specific .dmg or .zip file on a specific page

Hi, came across this issue 2 times on 2 different machines (PPC OS X Tiger G5 Quad & regular Windows 7 desktop):

I'm trying to upload Toast 10 Titanium Pro to the Toast 10 Titanium page, but the upload bar never progresses and, after a long while (which I think is proportionate to the file size), I get the error message as seen in the screenshot.

First I tried it in .dmg form, then I .zipped it and tried again, then I removed the spaces and replaced them with underscores. Same problem each time.
I have never had this happen before when uploading things to the Garden, on either of those machines. My internet connection isn't slow at all, either.

Is it a site bug? Am I doing something wrong?

Comments

MikeTomTom's picture
Offline
Joined: 2009 Dec 7

There's (at least) two site bugs at play, Jatoba.

  1. HTTPS and Uploading files is not working very nicely together. For now, use HTTP when uploading. It is just more stable.
  2. That progress bar has not been working for quite some time and needs to be fixed. Especially when uploading large files, getting some feedback when uploading is important.

For now, if/when that progress bar doesn't show. Just be patient and it should get uploaded OK if you access the site under HTTP when uploading. It won't always be like this and (I hope) will get fixed. It's a current issue here.

Jatoba's picture
Offline
Joined: 2018 Apr 16

Thanks, that clears all up. I'll force HTTP then.

The progress bar always gave me proper progress feedback before, but then again, it has been some time since I last uploaded a large file. In any case, it's good to know things are being worked out. Smile

Edit: Success! I had to switch from Chrome to Firefox to easily access the HTTP version of the Garden, though, but it worked. And like you reported, the progress bar still didn't show any of the progress, until it was done.

MrV's picture
MrV
Offline
Joined: 2018 Dec 27

(same issue as the op) I'm banging my head. I tried uploading an app under 10.5.8 with webkit and 'one window browser', then 10.11.6 with chrome and firefox, then win 7 with chrome and firefox. I just want to upload a free app : TT Dynamic Range for ppc (Very useful for us into mixing and mastering) . I dont know what to do. Two days ago, I did my first upload with Traktor dj studio 3 under win 7 and I had zero issue :/

MikeTomTom's picture
Offline
Joined: 2009 Dec 7

HTTPS upload failing, or HTTP ? See 2nd post above.

MrV's picture
MrV
Offline
Joined: 2018 Dec 27

Hi, http. I tried to upload the image from my last upload and it wont let me do it (same error as the op). Thx

MikeTomTom's picture
Offline
Joined: 2009 Dec 7

On 10.5.8 try using Camino browser under HTTP only, for the upload. I don't get issues uploading with this one (except for the progress bar not working, but that seems to affect all browsers right now). Also if your 10.5.8 is Intel there is a TenFourFox Intel port for Tiger, Leopard and Snow Leo which may be useful.

Or failing this perhaps upload via the Win 7 system you were able to use, the other day.

MrV's picture
MrV
Offline
Joined: 2018 Dec 27

I'l try camino on ppc under 10.5.8 Right now, win 7 doesnt work. Thank you Smile

MrV's picture
MrV
Offline
Joined: 2018 Dec 27

Even with camino it doesnt work on my side. Only thing I have done since my last upload is powering off/on my router. I give up for tonight. Anyway, TT dynamic range work on my powermac. I found that "once free" plugin in my archive.

fogWraith's picture
Online
Joined: 2009 Oct 23

HTTPS uploading *should* be resolved now, as for the progress bar - checking into it.

Jatoba's picture
Offline
Joined: 2018 Apr 16

To everyone involved, thanks for doing this and beyond.

Jatoba's picture
Offline
Joined: 2018 Apr 16

fogWraith, doing some uploads lately, I noticed HTTPS does work now (still no progress bar feedback, though), even on Google Chrome, but only to an extent. When uploading REALLY big files (that are still within the Garden's limits), it still fails, but, if I'm not mistaken, only under HTTPS or, at least, it takes longer with HTTPS to the point big files become impossible to upload due to the correlation between server cache and uploading bandwith.

Here's a screenshot I have of me trying to upload a dual-layer DVD and the error I got:

(Note: There was no idle time in me creating that page. A single big file upload just took long enough that the form wasn't in the server cache anymore, if we go by the feedback of the error message.)

Currently, I'm trying to upload the same thing on Firefox via plain HTTP (and if that doesn't work, I promise to report back, but I'm very confident it will work just fine).

fogWraith's picture
Online
Joined: 2009 Oct 23

Force a refresh and try again, I've fiddled a bit with the cache

Jatoba's picture
Offline
Joined: 2018 Apr 16

Hi, fogWraith. I tried it again (only retried with HTTPS for now, will retry with HTTP next, though I figure either HTTP/HTTPS will behave the same here...), and I got this, this time:

However, it isn't much of an issue anymore, because following Franky's suggestion below, which is to just submit the entire form after selecting the files to be uploaded, rather than trying to upload them before submitting, it works. So I'm just sending that screenshot in case it can be potentially helpful to you in troubleshooting things.

fogWraith's picture
Online
Joined: 2009 Oct 23

This is a particular bug that seem to have plagued the site for a very, very long time (even before my time). I haven't really found a solution for it other than scrolling to the bottom and hitting save to submit the entire form.

It's an ongoing investigation though Tongue

Franky233's picture
Offline
Joined: 2019 Apr 6

Hi there,

From my own experience, you should encounter issues with big files when you have poor data bandwidth. More the upload take a while, more it can happen. I should recommend you to click directly the "Save" button on the bottom of the page you're trying to modify instead of the "Upload" one. Also, you should put a message before uploading to avoid other modifying your page.
I know that loosing data bandwidth after ending an upload with an error could be really frustrating. If you could upload your file somewhere over the web, I could help you to upload it here. I have a lot of data bandwidth that I don't really need, so... Wink

[EDIT] I've seen your posts on the concerned page. So, let me know if I should upload all of them or specific ones. Smile

baku's picture
Offline
Joined: 2013 Jan 22

I've also noticed uploading being slower than usual. I have 300mb up, so it's not a bandwidth issue.

Franky233's picture
Offline
Joined: 2019 Apr 6

Yep, you're right here. It's a cache issue apparently with the server... Sad So, I'm gonna return sleeping for now. Tongue

Jatoba's picture
Offline
Joined: 2018 Apr 16

Indeed, uploads being slower than usual is something I also noticed since months ago more or less around the time HTTPS got introduced as an option and the progress bar wasn't showing feedback anymore. Not a deal-breaker, but quite noticeable.

And earlier I hinted that it could be slower with HTTPS than HTTP, but, actually, not necessarily... They both may suffer the same issue. My earlier HTTP uploading attempt also failed the same way, to my surprise, but that was before fogWraith's fix. So I'm currently trying again now (both HTTPS and HTTP, just to make sure).

fogWraith's picture
Online
Joined: 2009 Oct 23

Definately something I will have to investigate, the slowdowns.
I will go through the logs and see if there is anything in particular that is going on, and I may also set up a temporary page to test bandwidth to and from the server.

I did notice some issues with the ISP a while back, where speeds were fluctuating between 1mbit and 1gbit... so there may be work in progress on their end as well. I will look into that as well Smile